Nov. 10, 2009--Franklin & Seidelmann (F&S) (www.franklin-seidelmann.com), a national full-service radiology interpretations provider, has integrated its critical findings result management process into AccuRad, F&S' proprietary web-based radiology workflow system that manages the creation and distribution of radiology reports. The system now automates the process that enables F&S radiologists to deliver critical result notification at the time it is identified by utilizing a new feature available on their reading dashboards.
With a single click, an alert is routed to the F&S operations staff, which initiates contact with the referring physician. Once the referring physician is on the phone, the F&S radiologist is connected in order to verbally communicate the critical results. The entire process is fully documented and the communication loop is then closed with the institution. By utilizing the internal operations staff, the burden of trying to locate physicians is relieved from the radiologist who can return to reading cases until the connectivity is made.
The critical findings module complies with The Joint Commission's National Patient Safety Goal for improving effectiveness of communication among caregivers. Benefits of the new software tool include easier and faster access for the radiologists as well as an automated documentation process that tracks each point of contact with date and time records to provide an auditable trail of data for measurement and reporting purposes. This also provides the significant advantage of person-to-person interaction rather than other electronic-only communication tools. The new solution has been implemented with all of F&S' current hospital clients and is included as part of a hospital services agreement.